Here you will find a list of our most frequently asked questions. Please take a brief look through the topics before emailing us your question. Question still not answered? Shoot us an email at firstname.lastname@example.org
Where are you located? Is there parking available?
Where do I purchase tickets?
I have a question about your new gift cards
Where can I redeem the FPC Live gift card at Majestic?
The FPC Live gift card can be used to purchase tickets online through Etix.com, in person at the Majestic and Sylvee box office or for drinks and merchandise at the Majestic bar.
Where can I redeem the FPC Live gift card at The Sylvee?
The FPC Live gift card can be used to purchase tickets in person at the Sylvee box office (box office hours found here) or for drinks and merchandise at The Sylvee bar.
Where can I redeem the FPC Live gift card at High Noon Saloon?
The FPC Live gift card can be used to purchase tickets in person at the Sylvee box office located at 25 S. Livingson Street (box office hours found here) or for drinks and merchandise at the High Noon Saloon bar.
The Majestic Theatre Gift Card (“Gift Card”) can be purchased in person at The Sylvee box office or online at https://majestic-madison.myshopify.com/.
The Gift Card can be used for ticket purchases in person at the Majestic Theatre box office or online at www.etix.com and for merchandise and bar purchases at the Majestic Theatre.
3. Use of Gift Card.
The Gift Card can be used towards the purchase of most of the tickets at Majestic Theatre sold through FPC Live. The Gift Card can also be used for bar and merchandise purchases at Majestic Theatre. However, the Gift Card cannot be used for certain types of tickets or tickets to certain types of events. Gift cards cannot be used towards the purchase of Fan-to-Fan resale tickets. FPC Live recommends maintaining the receipt for this Gift Card until all funds have been used.
4. Gift Card Balance.
Check your Gift Card balance online at https://wwws-usa2.givex.com/Merchant_pages/17330_en/. You must have your Gift Card number available.
5. Lost or Stolen Gift Cards.
The Gift Card is not replaceable if lost or stolen.
6. Expiration Dates.
The Gift Card has no expiration date. However, in certain states, after a certain period of time, we may remit the cash associated with unused Gift Card balances to certain states pursuant to their abandoned property laws. Once we have remitted that cash to such a state, if someone tries to redeem the Gift Card, it may no longer be redeemed and we may direct them to that state’s government instead.
7. Cash Redemption.
Gift cards are not returnable or redeemable for cash except in states where it is required by.
8. Restrictions on Use.
The Gift Card cannot be combined with any other Gift Cards, gift certificates or other coupons. The Gift Card cannot be used as a credit or debit card. Gift Cards may not be used in connection with any marketing, advertising or promotional activities without FPC Live’s prior written approval and may not be sold other than through authorized FPC Live channels. FPC Live reserves the right to limit quantities of Gift Cards purchased by any person or entity. FPC Live reserves the right to cancel a Gift Card if it believes that the Gift Card was obtained through fraudulent or unauthorized means. No credit card, credit line, overdraft protection, or deposit account is associated with your Gift Card.
9. Not Reloadable.
You cannot “reload” (i.e., you cannot add value/balance to your Gift Card at this time).
10. Unused or Insufficient Balance.
If the Gift Card holder’s purchase exceeds the amount of that Gift Card’s balance, the Gift Card holder must pay the difference by another means. Unused Gift Card balances are not transferable.
11. Billing Errors.
FPC Live reserves the right to correct the balance of the Gift Card if FPC Live believes that a billing error has occurred. FPC Live disclaims all liability for any such billing errors.
12. Issues and Governing Law.
This Gift Card is issued by FPC Live, LLC. The Terms and Conditions applicable to this Gift Card will be governed by and construed in accordance with the laws of the state of Wisconsin without regard to conflict of law rules.
FPC Live and its parent, subsidiaries and affiliates make no warranties, express or implied, with respect to the Gift Cards, including without limitation, any express or implied warranty of merchantability or fitness for a particular purpose. In the event a Gift Card code is non-functional, your sole remedy, and our sole liability, shall be the replacement of such Gift Card. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions or limitation may not apply to you and you might have additional rights.
Any dispute related to FPC Live Gift Cards shall be submitted to confidential arbitration in the State of Wisconsin, except that to the extent you have violated or have stated that you will violate FPC Live’s intellectual property rights, FPC Live may seek injunctive or other appropriate relief in any state or federal court in the state of Wisconsin, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under these Terms and Conditions shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. No arbitration under this Agreement shall be joined to an arbitration involving any other party subject to these Terms and Conditions.
15. Laws and Regulations.
Use of the Gift Card is subject to all applicable laws and regulations. Please be advised that many states treat gift cards that have been unused for a certain period of time as abandoned property subject to escheat.
17. Terms and Conditions.
Use of the Gift Card constitutes acceptance of these Terms and Conditions. FPC Live reserves the right to change these Terms and Conditions at any time in its discretion without notice.
How do I reserve an opera box?
What's your photo policy?
Are you an all ages venue?
Enough of the F*&%$#@ ticket fees! Stop ripping me off!
I refuse to pay those ticket fees.
I'm buying a ticket from someone else, how do I know if it's legit?
I lost or forgot my tickets, what do I do?
What does sold out mean?
What does 'GA' mean? Is there seating inside the venue?
Why isn't the balcony always open?
My tickets are at will call, when can I get them?
Can I smoke/vape inside the venue?
You threw me out and I hate you.
I showed up and you wouldn't let me in, what gives?
What is your bag policy? Do you offer coat check? What's your security process?
– No carry-in food/beverages
– Water bottles are not permitted
– No weapons or any items deemed by event staff to be dangerous
– No hula-hoops, balls, balloons, totems, signs, banners, glitter, confetti, or laser pointers
– No carry-in chairs
– Only service animals will be permitted
– Overly intoxicated and/or unruly & aggressive patrons will be denied entry
– No illegal contraband or substances
– No shirt, no shoes, no service