Here you will find a list of our most frequently asked questions. Please take a brief look through the topics before emailing us your question. Question still not answered? Shoot us an email at firstname.lastname@example.org
HEALTH AND SAFETY
WHAT IS THE MAJESTIC’S CURRENT POLICY REGARDING COVID-19?
Our venue will continue to ensure we are meeting or exceeding the latest guidelines from local government and public health officials as regulations continue to evolve. Please be sure to check the specific event page for the latest entry requirement details ahead of arriving to the venue for your show. Ticket purchasers will also receive direct emails with important information leading up to the show. Please note that requirements and venue protocols (such as masking, testing and vaccination) are subject to change, so be sure to check back closer to your event date for the latest information.
BOX OFFICE & TICKETS
▷HOW CAN I BUY TICKETS IN PERSON?
You can purchase tickets for shows at The Sylvee, Majestic Theatre, High Noon Saloon, and Orpheum Theater in person at The Sylvee box office during the below hours. A $2 per ticket fee may still apply for tickets purchased in person at The Sylvee box office. If tickets remain, they can also be purchased at the doors when they open night of the show.
THE SYLVEE BOX OFFICE HOLIDAY HOURS
Friday, Nov 24: 10AM – 5PM*
Saturday, Nov 25: 10AM – 3PM
Tuesday, Nov 28: 5:00PM – 9:00PM*
Wednesday, Nov 29: 10AM – 3:00PM
Thursday, Nov 30: 6:30PM – 9:00PM*
Friday, Dec 1: 10AM – 10:00PM*
Saturday, Dec 2: 10AM – 10:00PM*
Sunday, Dec 3: 6:00PM – 9:00PM*
Wednesday, Dec. 6: 10AM – 9:00PM*
Friday, Dec 8: 10AM – 9:00PM*
Saturday, Dec 9: 10AM – 3:00PM
Wednesday, Dec 13: 10AM – 3:00PM
Friday, Dec 15: 10AM – 9:00PM*
Saturday, Dec 16: 10AM – 3:00PM
Wednesday, Dec 20: 10AM – 3:00PM
Friday, Dec 22: 10AM – 3PM
Saturday, Dec 23: 10AM – 3PM
Wednesday, Dec 27: 10AM – 3PM
Friday, Dec 29: 10AM – 3PM
Saturday, Dec 30: 10AM – 3PM
Sunday, Dec 31: 7:30PM – 11:30PM*
*Indicates event day box office hours
▷HOW DO I PURCHASE ONE OF THOSE VIP BOX SEATS?
Opera box seats are available to purchase at the same link tickets are. If there is not an option to purchase an opera box seat at the ticket link, they are either sold out or unavailable for that show. Boxes are sold in groups of 2 tickets or 4 tickets depending on which box you choose and also include a ticket to the show. An additional GA ticket is no longer required for these seats. These Box Seats are not affiliated with any VIP tickets the artist may be selling.
▷I SEE TICKETS FOR SALE ON THIS WEIRD WEBSITE. WILL THOSE WORK?
The only authorized sources for online ticket sales is Ticketmaster, which can be accessed through our website MajesticMadison.com. Any other website, secondary ticket agency, or ticket broker is not a verified ticketing agent. Tickets purchased from an unauthorized website may be counterfeit, stolen, or otherwise void and may not be valid for admission to the event.
▷CAN I PURCHASE TICKETS AT THE BOX OFFICE DURING THE PRESALE WITH THE CODE?
Presales that happen before the general onsale are available online only.
▷MY TICKETS ARE AT WILL CALL, WHAT SHOULD I BRING TO PICK THEM UP?
All guests picking up tickets at Will Call must show a photo ID, credit card used to purchase the tickets, and ticket confirmation number. Will Call tickets can only be picked up the night of the event.
▷MY FRIEND HAS TICKETS AT WILL CALL, BUT CAN’T MAKE IT. CAN I PICK UP THEIR TICKETS?
We are only allowed to distribute tickets to the ticket purchaser or winner directly. The box office cannot transfer the names on tickets purchased through third party sites, tickets won through giveaways, or any names on a guest list. To transfer a name on any of these orders please contact the point of purchase directly.
▷I PURCHASED VIP TICKETS THAT INCLUDE EARLY ENTRY. WHAT TIME SHOULD I ARRIVE?
Generally, artists have a team that handles their VIP program and will send out the timeline of events the week of the show. If you feel you didn’t receive this email please check your purchase confirmation email for a customer service contact to get more info.
▷I THINK I’M ON THE GUEST LIST?
Artist guest lists are usually at the box office about a half hour before doors open on the day of the show. To redeem your tickets, please present your valid Photo ID. To avoid any confusion, we recommend double checking with your contact the day before the show to eliminate any miscommunication the night of.
▷CAN I REFUND MY TICKETS?
All ticket sales are final. Tickets will only be refunded if an event is canceled. Show times and support acts are subject to change without notice. In the event that a show is canceled, refunds are available at the point of purchase. For online purchases, refunds will be issued automatically to the card on which the tickets were purchased.
If a show is postponed or rescheduled, you will have 30 days from the announcement of the new date to request a refund.
▷I WANT TO BRING MY CHILD TO A SHOW. DO THEY NEED A TICKET?
Our policy is children age 2 and under in arms do not need a ticket. Occasionally specific shows might have their individual policies which would supersede our venue policy. These instances would be indicated on the ticket link. We also strongly recommend a form of protective ear covers to protect your kiddo’s sensitive ears. If you have any further questions on this, please contact email@example.com
▷I HAVE A SPECIFIC QUESTION ABOUT MY TICKET – WHO CAN I CONTACT?
For specific ticking needs please contact our box office during their business hours at 608-709-8157 or email firstname.lastname@example.org
GIFT CARDS & MERCH
▷DO YOU SELL GIFT CARDS? WHAT CAN I USE MY GIFT CARD FOR?
Gift cards are redeemable in person at The Sylvee box office for concert tickets to shows at all of our venues in town – The Sylvee, Majestic Theatre, High Noon Saloon, and Orpheum Theater. You can also use them for beverages at the show.
Check your gift card balance HERE.
PLANNING YOUR VISIT
▷WHAT BASIC INFORMATION SHOULD I BE AWARE OF BEFORE COMING INTO THE VENUE?
- Please arrive early to the venue to allow enough time for you and your guests to move through the queue and enter the venue.
- Prior to entering the venue, guests will be searched (wand or walk through metal detection and/or pat-downs) to ensure that none of the restricted items enters the building.
- We suggest you leave valuable and unnecessary items at home.
- You may be asked to empty your pockets of all items so that they can be examined.
- All alcohol and narcotic laws will be strictly enforced.
- We reserve the right to refuse entry to anyone. If you see something that concerns you, please say something to our management or security so we can ensure the best experience possible.
▷CAN I BRING MY BAG TO THE SHOW?
Bags (max size 12″ x 6″ x 12″) are allowed and will be searched upon entry. Exceptions will be made for necessary medical equipment and bags for nursing mothers. We encourage you to pack light with only the necessities to make the entry process as smooth as possible.
▷WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We are a cashless facility meaning that we are unable to accept cash as a form of payment.
• Our Box Office, Coat Check, and Venue Merch will only accept credit and debit.
• Our Bars will only accept credit, debit, Apple Pay, and Google Pay.
Please note that artist merchandise sales are separate and may still accept cash.
▷IS THE THE MAJESTIC HANDICAPPED ACCESSIBLE?
Yes, our entrance is at street level. Once inside the venue, there is a ramp along the right of the venue which gives you access to the main floor. Bathrooms are accessed via a lift. If you need special assistance, please contact email@example.com.
▷WHAT TIME DO DOORS OPEN?
As a general rule, doors open for the show one hour before the advertised show time. Occasionally an artist will need extra time for set-up and sound check, and this could briefly delay the time we open the doors. Please check the event listing for door times for each specific show.
▷CAN I BRING IN A WATER BOTTLE?
A single sealed 16-20oz water bottle or an empty water bottle is allowed.
▷WHAT IS NOT ALLOWED IN THE VENUE?
- No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.
- No replica weapons.
- No drugs, drug paraphernalia or illegal substances of any kind.
- No outside food or unsealed liquids or gels. A single, sealed 16-20oz water bottle or empty bottle is allowed.
- No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers.
- No professional audio, video, or audio recording equipment – (including detachable lenses, tripods, zooms or commercial use rigs)
- No jewelry or clothing that could inflict harm.
- No backpacks or large bags over 12″ x 6″ x 12″, Camelbacks or Bota bags.
- No stuffed animals, toys, lawn furniture, fireworks, or umbrellas.
- This list of prohibited items is not inclusive and subject to change at the discretion of venue management and security.
Zero Tolerance for Drug Use or Possession
The use or possession of any illegal drugs will not be tolerated anywhere inside or outside the venue and will be cause for ejection without refund.
▷CAN I SMOKE / VAPE IN THE VENUE?
No, smoking / vaping is not permitted in the venue.
▷WHERE ARE YOU LOCATED?
Majestic Theatre is located at 115 King Street in the First Settlement District a block off the Capitol Square in downtown Madison, WI.
▷WHERE CAN I PARK?
There are many parking ramps in the area as well as street parking which is generally free after 6PM.
You can also visit the City of Madison Parking Utility website for a list of all downtown parking garages and lots.
▷ARE YOUR SHOWS ASSIGNED SEATING OR GENERAL ADMISSION?
Almost all of our shows are general admission. There is seating in our balcony which is first come first served.
▷DO YOU HAVE A COAT CHECK?
No, there is not a coat check.
▷CAN I BRING A POSTER TUBE IN THE VENUE?
▷DO YOU HAVE AN AGE RESTRICTION?
A majority of our shows are all ages, although occasionally a show is restricted to 18+ or 21+. Minors are welcome to attend any of our shows, no matter the age limit, when accompanied by a parent or legal guardian. Please check our calendar for age restrictions on specific shows and events.
▷CAN I BRING A CAMERA TO THE SHOW?
Patrons are allowed to bring in a SMALL personal camera. Professional cameras, or anything with a detachable lens is not allowed without a photo pass from the artist. Please note that permission to take photos is at the discretion of the artist. Video recording is not permitted. Cell phone usage and any photography is strictly prohibited at all comedy performances.
▷IS THERE AN ATM AVAILABLE?
No, we do not have an ATM at our venue.
▷DO YOU HAVE A LOST AND FOUND?
If you left an item at the the Majestic please call our box office at 608-709-8157 during their business hours or email firstname.lastname@example.org and they can check to see if it was turned in. Items are kept in the venue for 2 weeks after the event and then donated to local charity.
▷DO YOU SERVE FOOD?
No, we do not, but there are several restaurants very close by.
▷IF I LEAVE CAN I COME BACK IN?
Re-entry is permitted with your original ticket and show specific stamp. Please receive your stamp upon exiting the venue. If you are re-entering the building you will need to go through the security checkpoint again.
▷SAFETY AND MEDICAL
Majestic Madison is dedicated to providing a safe environment. Public and private security will be present throughout the entire event. The Security Staff will be available to assist your needs including any medical requests.
RENTING THE MAJESTIC THEATRE
▷IS THE MAJESTIC AVAILABLE FOR SPECIAL EVENTS?
Yes, we would love to host your event! Wedding receptions, high school proms, business events, holiday parties – you name it! The Majestic Theatre is a beautiful space for many special occasions. Please visit our Venue Rental Page for more information.
▷WHERE CAN I INQUIRE ABOUT A CHARITABLE DONATION REQUEST?
If you’re interested in requesting a charitable donation, please fill out this form.