You can purchase reduced-fee tickets for shows at the Majestic Theatre, The Sylvee, The Orpheum Theatre, and High Noon Saloon in person at The Sylvee and Coliseum box offices during the below hours.

If tickets remain, they can also be purchased (credit card only) at the Majestic box office on show nights starting 30 minutes prior to door time.

THE SYLVEE BOX OFFICE HOURS
Wednesday, Friday, and Saturdays: 10AM – 3PM
+ Event days 2 hours prior to showtime – headlining act goes on stage

COLISEUM BOX OFFICE HOURS
Fridays: 10AM – 3PM
+ Event days 2 hours prior to showtime – headlining act goes on stage

When visiting the ticket link on Ticketmaster, you will now see the total cost of the ticket up front, inclusive of fees.  Taxes may still be added during the checkout process.  Reduced-fee tickets can still be purchased in person at the box office as previously.

The only way to know your tickets are authentic is to buy Ticketmaster Verified Tickets directly from Ticketmaster or get them at the venue box office. These tickets will always be 100% authentic. We can’t verify tickets bought from a third-party.

Event ticket barcodes will appear on the Ticketmaster or Live Nation app at least 48 hours prior to your event. Be sure the app is updated to the latest version.

No. While you can sign into your Ticketmaster account to view or manage your tickets at Ticketmaster.com on a mobile web browser, to enter an event either download the ticket to your Apple or Google Wallet or download the Ticketmaster app, sign in and view your ticket barcodes for entry. We recommend adding your ticket to Wallet to enter instead of downloading the app while waiting in line.

From the Ticketmaster app or Ticketmaster.com, sign into your account. Select My Events, then tap the event you’d like to transfer tickets for. Tap Transfer, select the ticket(s) you’d like to send and enter the recipient’s information. You’re all set! We’ll send an email to your recipient to accept their tickets right in their account.

No, a mobile ticket must be provided from the Ticketmaster or Live Nation app or within your phone’s Wallet to gain entry.

Yes. If they don’t have one already, they will be prompted to create an account upon the acceptance of the ticket transfer.

Digital and physical gift cards are available to purchase at www.ticketmaster.com/giftcards and are redeemable online for tickets for most shows at The Sylvee, Majestic Theatre, Orpheum Theater, High Noon Saloon, and Breese Stevens Field if tickets for the event are available on Ticketmaster.

If you purchased a physical FPC Live gift card prior to 10/31/2024, it will still be valid through 11/1/2029 and is redeemable in person at The Sylvee box office for most shows at The Sylvee, Majestic Theatre, Orpheum Theater, and High Noon Saloon.

Presales that happen before the general onsale are available online only.

All guests picking up tickets at Will Call must show a photo ID, credit card used to purchase the tickets, and ticket confirmation number. Will Call tickets can only be picked up the night of the event by the ticket purchaser.  If a friend needs to use your tickets or will be arriving separately, you can transfer tickets in your Ticketmaster account.

Generally, artists have a team that handles their VIP program and will send out the timeline of events 72 hours in advance of the show. If you feel you didn’t receive this email please check purchase confirmation email for a customer service contact to get more info or email info@majestic-live.com.

Artist guest lists are usually at the box office about a half hour before doors open on the day of the show. To redeem your tickets, please present your valid Photo ID. To avoid any confusion, we recommend double checking with your contact the day before the show to eliminate any miscommunication the night of.

All ticket sales are final. Tickets will only be refunded if an event is canceled. Show times and support acts are subject to change without notice. In the event that a show is canceled, refunds are available at the point of purchase. For online purchases, refunds will be issued automatically to the card on which the tickets were purchased.

Our policy is children under 2 in arms do not need a ticket. Occasionally specific shows might have their individual policies which would supersede our venue policy. These instances would be indicated on the ticket link. We also strongly recommend a form of protective ear covers to protect your kiddo’s sensitive ears.

For shows with age restrictions (18+ or 21+), minors would be allowed if accompanied by a parent or legal guardian.

For specific ticking needs (ie transfers, lost receipts, etc) please contact The Sylvee box office during their business hours at 608-709-8157 or email info@majestic-live.com.

Bags (max size 12″ x 6″ x 12″) are allowed and will be searched upon entry. Exceptions will be made for necessary medical equipment and bags for nursing mothers. We encourage you to pack light with only the necessities to make the entry process as smooth as possible.

We are a cashless facility meaning that we are unable to accept cash as a form of payment.  Our box office and bars accept credit, debit, Apple Pay, and Google Pay. Please note that artist merchandise sales are separate and may still accept cash.

A single sealed water bottle up to 20oz or an empty water bottle is allowed.  Hydration packs are also allowed as long as they are empty.

• No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.
• No replica weapons.
• No drugs, drug paraphernalia or illegal substances of any kind.
• No outside food or unsealed liquids or gels. A single, sealed water bottle up to 20oz or empty bottle is allowed.
• No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers.
• No professional audio, video, or audio recording equipment – (including detachable lenses, tripods, zooms or commercial use rigs)
• No jewelry or clothing that could inflict harm.
• No umbrellas.
• No backpacks or large bags over 12″ x 6″ x 12″This list of prohibited items is not inclusive and subject to change at the discretion of venue management and security.

Patrons are allowed to bring in a small personal camera. Professional cameras, or anything with a detachable lens is not allowed without a photo pass from the artist. Please note that permission to take photos is at the discretion of the artist. Cell phone usage and any photography is typically prohibited at all comedy performances.

Smoking / vaping is not permitted in the venue and will be cause for ejection without refund.

Majestic Theatre is located at 115 King Street in the First Settlement District a block off the Capitol Square in downtown Madison, WI.

There are many parking ramps in the area as well as street parking which is generally free after 6PM.

You can also visit the City of Madison Parking Utility website for a list of all downtown parking garages and lots.

Almost all of our shows are general admission. There is seating in our balcony which is first come first served.

If you left an item at the Majestic please fill out our Lost & Found form and our venue staff will contact you if your item is found.  Items will be kept for 30 days after the event and then donated to local charity.

No, there is not a coat check.

Yes, poster tubes are allowed.

A majority of our shows are all ages, although occasionally a show is restricted to 18+ or 21+. Minors are welcome to attend any of our shows, no matter the age limit, when accompanied by a parent or legal guardian. Please check our calendar for age restrictions on specific shows and events.

No, we do not have an ATM at our venue.

We do not serve food, but there are several restaurants very close by in the First Settlement District, around the Capitol Square, and on State Street.

Re-entry is not permitted.

The Majestic Theatre is dedicated to providing a safe environment. Public and private security will be present throughout the entire event. The Security Staff will be available to assist your needs including any medical requests.

Yes, our entrance is at street level. Once inside the venue, there is a ramp along the right of the venue which gives you access to the main floor. Bathrooms are accessed via a lift. If you need special assistance, please contact info@majesticmadison.com

Yes!  We have ListenWIFI from Listen Technologies available in our venues.  You can download their app on your personal smartphone or check out a device from the box office to stream live audio from the show.

How to utilize:

• Download the ListenWIFI app (App Store, Google Play, Android)
• Connect to the venue’s free WIFI
• Enjoy streaming audio straight to your headphones

If you don’t have a smartphone, you can check-out an assisted listening device from the box office.  Please e-mail info@majesticmadison.com in advance if you would like to reserve a device.

For more information, please visit www.listentech.com/listenwifi/

Yes, we would love to host your event! Wedding receptions, high school proms, business events, holiday parties – you name it! The Majestic is a beautiful space for many special occasions. Please visit our Venue Rental Page for more information.

Please fill out this form at least one month before your event to give our staff an opportunity to review your donation request. Due to the high volume of donation inquiries that FPC Live receives, we may not be able to accommodate each organizations request.