[accordion-item title=”Where is Majestic located? “]We are located at 115 King St, between the inner and outer loops of the Capitol Square. Please be advised that there is a King Blvd a block away, but that is not the correct street.[/accordion-item]
[accordion-item title=”Where can I park? “]The Government East parking ramp, located between Doty and Wilson Streets at Pinckney has over 500 parking spaces available. Street parking is free after 6PM.[/accordion-item]
[accordion-item title=”HOW DO I BUY TICKETS FOR YOUR SHOWS?”]
Tickets are available in three ways. Online, in person and over the phone. To purchase your tickets online and conveniently print them out at home, simply click here, or find the show you wish to see and click the tickets link.
To purchase tickets in person, please visit our box office. The box office is open only on nights when we have ticketed shows & opens 30 minutes before the doors open for shows.
To purchase tickets over the phone, please call our ticketing agency eTix: 800-514-ETIX.[/accordion-item]
[accordion-item title=”OK, I’VE HAD ENOUGH OF THOSE F*&%$#@ TICKET FEES! STOP RIPPING ME OFF!”]
The Majestic negotiated with almost every ticketing company available to achieve the best ticketing system with the lowest service charges. We find our convenience fees with eTix to be some of the lowest in the country and significantly lower than their major competitors such as Ticketmaster.
The truth of the matter is this: We need a ticketing company with a robust online ticketing suite in order to offer our customers convenient online print at home/scan by phone tickets. We need a ticketing company that has a customer service department and is at the cutting edge of today’s technology. eTix is a company and these fees are their only source of revenue.
The fee is also an insurance policy. On your way to the show and you forgot your tickets at home? As long as it is before door time, no problem! You can’t go to the show and want to give the tickets you purchased to someone else and have them left at will-call? No problem! You lost your tickets? No problem!
And let’s be honest. Isn’t it convenient to be able to purchase tickets in your pajamas?
Hopefully this explains a very confusing part of buying tickets these days. No one is ripping you off.
[accordion-item title=”I’M STILL NOT CONVINCED! I REFUSE TO PAY THOSE FEES!”]
OK, still not a problem. Our box office is open when we are open for shows, and a ticket can be purchased with no convenience fee for any show that is on sale at that time, although we do charge a $1.00 fee for credit card processing.
That being said, when you purchase a ticket through our box office, treat that ticket like cash. No refunds, no exchanges. If you lose it, there is nothing we can do.
[accordion-item title=”I AM BUYING A TICKET TO YOUR SHOW FROM SOMEONE ELSE, HOW DO I KNOW THAT THEY DID NOT JUST XEROX THE PRINT AT HOME TICKET?”]You do not. Do not purchase print at home tickets from someone you do not know. ALL tickets are scanned at the door and a photocopied ticket will not gain you admittance to the venue. Buyer Beware![/accordion-item]
[accordion-item title=”I PURCHASED TICKETS FOR MY SON OR DAUGHTER AND HAD THEM PLACED AT WILL CALL AND WILL NOT BE GOING TO THE SHOW WITH THEM. WHAT DO I DO?”]This is not a big deal, call eTix (1-800-514-3849) with your order number and we can add your child’s name as an alternate pick up name.[/accordion-item]
[accordion-item title=”I LOST MY TICKETS / FORGOT MY TICKETS AT HOME / COULDN’T PRINT THEM OUT WHEN I BOUGHT THEM. HELP!”]
Lost and forgotten tickets are not an issue so long as they were purchased online. Just call eTix at 1-800-514-ETIX and they will take care of you. If they are closed, call us and we can work it out on our end. If you couldn’t print your tickets prior to the show, have no fear – just pull up your email and we can scan the barcode from there. (Do us a favor, though, and delete any scandalous pics and turn up your brightness before you show us your phone.)
VERY IMPORTANT: If you are on your way and doors are open, we cannot reissue any tickets.
ALSO VERY IMPORTANT: Tickets purchased through our box office are non refundable, non exchangeable and need to be treated like cash. If you forgot those tickets at home, turn around and pick them up.
[accordion-item title=”WHAT DOES SOLD OUT MEAN?”]It means there are no more tickets left and you don’t get to see the show.[/accordion-item]
[accordion-item title=”WHAT DOES GA MEAN?”]GA stands for general admission and means that there is no assigned seating or areas of any kind. First come first served.[/accordion-item]
[accordion-item title=”BUT WHAT ABOUT THOSE OPERA BOXES?”]To reserve an opera box or the mezzanine for a show for which you have already purchased tickets, please call us at 608-512-1869.[/accordion-item]
[accordion-item title=”BUT THE TICKETS PAGE SAYS THAT THERE MAY BE TICKETS LEFT FROM OTHER SOURCES?”]Sometimes bands hold tickets to ensure that their guests are able to see the show. If they do not use these, they release them for sale to the general public. However we do not know if more tickets will be made available until the afternoon of the show, so please not call earlier about this. In almost all cases, there are no tickets left, so buy early![/accordion-item]
[accordion-item title=”I HAD MY TICKETS PLACED AT WILL CALL, WHEN CAN I PICK THEM UP?”]The night of the show starting one half hour before doors open.[/accordion-item]
[accordion-item title=”HOW OLD DO I HAVE TO BE TO SEE A SHOW AT THE MAJESTIC?”]In almost all cases, we are an all ages venue. On occasion, events are 18+ or 21+ and these will be noted in the ticketing notes for the show. Please read carefully. For non-concert events, there is almost always an underage surcharge.[/accordion-item]
[accordion-item title=”ARE THERE SEATS INSIDE THE MAJESTIC?”]There is seating in the balcony that is first come first served. If there are tables and chairs on the main floor, you can sit there. Otherwise you will be standing. If you have a disability or injury that requires special accommodations please let us know and we will do everything we can to make you comfortable. Some of our shows are fully seated, which will always be noted in the show information.[/accordion-item]